Privacy policy

This notice applies to any online and mobile website, application and digital service ("Services") of Saras Jewels, as well as any information that we collect about you when you visit one of our stores in person.

The following categories of personal data will be collected about you in connection with your interaction with us and use of our Services including, but not limited to, when you purchase products on our Services, you complete forms on our Services, submit user-generated reviews or ratings, engage in any social media functions on our Services.

Information you provided such as, your name, date of birth and gender; contact information such as, email address and telephone number; demographic information: such as, postal address; your purchase history, and your marketing preferences, including any consents you have given us when you subscribe to our newsletter or set up an online account.

We process your personal data for the following purposes:

To fulfill a contract, or take steps linked to a contract including fulfilling any orders your place. This includes:

a) processing your order, registration for the Services, or entry to a competition;

b) providing the Services, to communicate with you about them or your account with us;

c) communicating with you (including by email and SMS) and providing our customer services;

To conduct our business and pursue our legitimate interests, in particular:

a) we will use your personal data to provide products and Services you have requested, and respond to any comments or complaints you may send us;

b) we monitor use of our Services, and use your personal data to help us monitor, improve and protect our products, content, Services and websites, both online and offline;

c) we use your personal data to personalise our products and Services for you;

d) to prevent, investigate and/or report fraud, misrepresentation, security incidents or crime, in accordance with applicable law;

e) we use information you provide to investigate any complaints received from you or from others, about our website or our products or services;

f) we will use data in connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of such information in connection with legal process or litigation);

g) to create a profile of your interests and preferences, and personalise content and advertising for you, so that you only receive content and marketing communications that are relevant to you;

h) where you have purchased products from us, to send you marketing emails and texts, unless you have either: asked us not to; or, we have asked for your consent, in which case your consent will form the appropriate lawful basis for our data processing.

Where you give us your consent, we will use your personal data:

a) to send you newsletters and other promotional material about our Services by email and text (for instance, this will include where you have signed up to receive our newsletters, or have provided us with your consent to receive marketing communications at the point of checkout or when setting up an account), and to use technologies to check if these have been received and opened to help make our communications relevant to you. Please note that in certain circumstances, we may be relying on our legitimate interests to send you marketing emails (see above);

b) to place cookies and use similar tracking technologies (as set out in the "Cookies" section and the information provided to you when those technologies are used);

c) to invite you to take part in market research (where consent is required); and

d) on other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time.

For purposes which are required by law:

a) in response to requests by government or law enforcement authorities conducting an investigation.

We have carried out balancing tests for all the data processing we carry out on the basis of our legitimate interests, which we have described above. You can obtain information on any of our balancing tests by contacting us using the details set out below.

You have the right to ask us for a copy of your personal data; to correct, delete or restrict (stop any active) processing of your personal data; and to obtain the personal data you provide to us for a contract or with your consent in a structured, machine readable format, and to ask us to share (port) this data to another controller.

You can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, or where we are using the data for direct marketing).

Where we require your personal data to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship with you, or to meet obligations placed on us.

When you visit the Services we may store some information (commonly known as a "cookie" or similar technologies) on your device. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web.

a) strictly necessary cookies - these cookies are essential in order to enable you to move around a website and use its features and enable services you have specifically asked for. Consent is not generally required for these cookies;

b) performance cookies - these collect information about how visitors use a website, for example, by recording which pages users go to most often (usually on an anonymous basis);

c) functionality cookies - these cookies allow a website to remember the choices a user makes, such as a user name or language preference; and

d) targeting or advertising cookies - these collect information about a user's browsing habits and are usually placed by advertising networks with the website operator's permission.

Cookies can also be categorised in accordance with how long they are saved on your device. "Session cookies" are short-term cookies that are only saved on the computer's memory for the duration of a user's visit to the website, whereas "persistent cookies" remain saved in the computer's memory for a set period of time, even after the browser session has ended.

If you are using our Services via a browser you can change your cookie preferences and withdraw your consent at any time using the Cookie Preferences Centre.

Changes to this Privacy Notice

From time to time, we may update this notice. We will notify you about any upcoming material changes by either sending you an email to the email address you most recently provided to us or by prominently posting a notice on our Services. We encourage you to periodically check back and review this notice so that you know what personal data we collect, how we use it, and with whom we share it